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Home >[Translate to Englisch:] Informations regarding Covid19
Elisabeth Hinteregger
Informations regarding Covid19

Short version:

Our naturellness®Spa is open without restrictions, there is a limited number of people in the saunas.
We kindly ask you to wear a mouth and nose covering while serving at the buffet, breakfast and afternoon buffet, which is set up normally. All other dishes are served. We ask to keep a distance of at least 1 meter from other guests.

There is no official obligation to wear a facemask in the house and public areas, we leave that entirely up to you. 

Click here for the current cancellation policy.

In case of further lockdown, border closures etc. we will further adjust the cancellation conditions accordingly.



You can also check-in from the comfort and ease of your own home. 



All employees are trained in advance in the field of hygiene, we guarantee maximum hygiene protection in all areas. At the reception we have installed, after recommendation and as a purely precautionary measure, a thermal imaging camera that measures body temperature. Wearing a face mask is obligatory only at the breakfast and afternoon buffet. Your favorite mask will certainly want to go on vacation with you.
Our rooms are cleaned and disinfected with tested cleaning utensils before new occupancy. A hygiene kit is available for our guests. All surfaces are continuously cleaned and disinfected, laundry is washed disinfectant. Disinfectants and wipes are available in all areas of our hotel. 



In our restaurant, the parlors, the bar and the garden, the prescribed minimum distances and a pleasant amount of space are guaranteed. Depending on your mood, you can enjoy all the dishes in the garden, wonderful ...! :-) If possible, all dishes will be brought to the table. 
Upon request, we also offer room service at an additional cost at all meal times.



The NaturellnessSpa is open without restrictions, there is a maximum number of people in the saunas. The loungers in the garden are placed with a large distance. Disinfectants are available in the relaxation rooms and in the fitness room. Our employees in the SPA are equipped with the necessary armor. All treatments are offered normally.



We still offer daily guided hikes in small groups, our beautiful nature can be experienced even more intensively. In addition, around Lüsen there are many individual possibilities for hiking, biking; walks in seclusion and in the immediate vicinity with start at the hotel. 



All useful information about the hotel can also be easily accessed on site via our Guestnet. 



The hotel bill can be sent by e-mail before departure, so that the check-out can be done easily and in a time-saving way. 

When working out the hygiene standards, we try to pay special attention to sustainability and ecological living.  


To the official South Tyrol Live Ticker.

We would also like to point out that the prescribed measures can be changed at any time by the legislator. We will keep you, dear guests, up to date.


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